The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Softcover

Bodin, Madeline

 
9781578200955: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Softcover
ISBN 10: 1578200954 ISBN 13: 9781578200955
Verlag: Crc Press, 2002

Inhaltsangabe

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Crc Press
Erscheinungsdatum
2002
Sprache
Englisch
ISBN 10 
1578200954
ISBN 13 
9781578200955
Einband
Taschenbuch
Anzahl der Seiten
232
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9781138412330: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

Vorgestellte Ausgabe

ISBN 10:  1138412333 ISBN 13:  9781138412330
Verlag: Taylor & Francis Ltd, 2017
Hardcover