The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Softcover

Bodin, Madeline ; Dawson, Keith

9781578200955: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

Softcover

ISBN 10: 1578200954 ISBN 13: 9781578200955

Verlag: Crc Press, 2002

Alle Exemplare dieser ISBN-Ausgabe

0 Gebraucht

2 Neu

Von EUR 65,51

Your company needs a call center to be competitive in the 21st century

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

�ber die Autorin bzw. den Autor

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Von der hinteren Coverseite

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag: Crc Press
Erscheinungsdatum: 2002
Sprache: Englisch
ISBN 10: 1578200954
ISBN 13: 9781578200955
Einband: Taschenbuch
Anzahl der Seiten: 227
Kontakt zum Hersteller: Nicht verf�gbar
Verantwortliche Person: gpsr@libri.de
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Deutschland