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Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing and Outsourcing (CMP Books) - Softcover

Read, Brendan B.

 
9781578200634: Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing and Outsourcing (CMP Books)
Softcover
ISBN 10: 1578200636 ISBN 13: 9781578200634
Verlag: McGraw-Hill Inc.,US, 2000

Inhaltsangabe

This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
McGraw-Hill Inc.,US
Erscheinungsdatum
2000
Sprache
Englisch
ISBN 10 
1578200636
ISBN 13 
9781578200634
Einband
Taschenbuch
Anzahl der Seiten
250
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Bergzeit GmbH
49802200000000
service@bergzeit.de

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