Memory Jogger II Healthcare Edition: A Pocket Guide of Tools for Continous Improvement and Effective Planning

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The Memory Jogger™ II Revised Healthcare Edition The best resource for helping hospitals, clinics, physician practices and medical teams to learn about and implement quality improvement processes.Who should buy it? • Healthcare administrators • Chief Medical Officers • Chief Nursing Officers • Emergency Department Directors • Patient Care Directors • Quality and Safety managers • Human Resource professionals What are the benefits? • Become a visionary leader • Tips for controlling costs and improving efficiency • Learn to “keep it simple” by making critical changes with quick, repeated Plan, Do, Check, Act Cycles • Gain appreciation for effective team work • Acquire skills to achieve patient-focused excellence • Tools to achieve increased patient safety • Understanding of nurturing and valuing staff and partners • Learn to manage for innovation by using data and appreciating experience • Identify the link between fulfilling social responsibility and promoting community health New features...- Revised problem solving/process improvement model - Actual hospital/healthcare case studies - Tools for improving clinical education, staffing with limited resources and identifying processes to improve diagnosis and treatment of disease - Tools for improving delivery of services from the emergency department to radiology to laboratories Contents Foreword Acknowledgments How to Use This Book Tool Selector Chart Introduction Activity Network Diagram (AND) • Gantt Chart Affinity Diagram Brainstorming Cause & Effect/Fishbone Diagram Check Sheet Control Chart Data Points Flowchart Force Field Analysis Histogram Interrelationship Diagraph (ID) Matrix Diagram Nominal Group Technique (NGT) • Multivoting Pareto Chart Prioritization Matrices Process Capability Radar Chart Scatter Diagram Team Guidelines • Team Stages • Conducting Effective Meetings Tree Diagram • Process Decision Program Chart (PDPC) Problem-Solving/Process-Improvement Model: Improvement Storyboard

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