Beating the System: Using Creativity to Outsmart Bureaucracies - Softcover

Ackoff, Russell L.; Rovin, Sheldon

 
9781576753309: Beating the System: Using Creativity to Outsmart Bureaucracies
Softcover
ISBN 10: 1576753301 ISBN 13: 9781576753309
Verlag: Berrett-Koehler Publishers, 2005

Inhaltsangabe

When was the last time you dealt with a bureaucracy—the phone company, an airline, a hospital, school, or government agency—and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?

Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems—how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative—and deeply satisfying—approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.

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Über die Autorin bzw. den Autor

Russell L. Ackoff is Anheuser-Busch Professor Emeritus of Management Science at the Wharton School of Business at the University of Pennsylvania.
Sheldon Rovin is Emeritus Professor of Healthcare Systems at the Wharton School of Business.

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Verlag
Berrett-Koehler Publishers
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
1576753301
ISBN 13 
9781576753309
Einband
Taschenbuch
Anzahl der Seiten
192
Kontakt zum Hersteller
Nicht verfügbar
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