Listening with Empathy: Creating Genuine Connections with Customers and Colleagues - Hardcover

Selby, John

 
9781571745149: Listening with Empathy: Creating Genuine Connections with Customers and Colleagues

Inhaltsangabe

"John Selby presents his four-step Listening with Empathy mood-management method for rapidly shifting from negative to positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues"--Provided by publisher.

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Über die Autorin bzw. den Autor

John Selby is a psychologist, cognitive-science researcher, entrepreneur, and international speaker with thirty years experience developing these core mind-management techniques. He conducted groundbreaking cognitive research at the National Institutes of Health and the Bureau of Research in Neurology and Psychiatry and the New Jersey Neuro-Psychiatric Institute. Founder and former CEO of The BrightMind Network and currently head of Consciousness Management Systems, John is a specialist in creating online experiential-instruction formats that deliver effective and affordable training to organizations throughout the world.

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