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Keeping Score: Using the Right Metrics to Drive World Class Performance - Softcover

Brown, Mark Graham

 
9781563273551: Keeping Score: Using the Right Metrics to Drive World Class Performance
Softcover
ISBN 10: 1563273551 ISBN 13: 9781563273551
Verlag: Productivity Press, 2020

Inhaltsangabe

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

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Über die Autorin bzw. den Autor

Mark Graham Brown

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In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Productivity Press
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
1563273551
ISBN 13 
9781563273551
Einband
Taschenbuch
Anzahl der Seiten
199
Kontakt zum Hersteller
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Verantwortliche Person
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