Handbook for Productivity Measurement and Improvement - Hardcover

With its comprehensive scope and easy-to-read format, this compendium belongs in every company and academic institution concerned with business and industrial viability. Featuring scores of contributions covering the most advanced methods for the measurement and improvement of quality and productivity, no other reference can compete. Throughout 100 chapters, front-runners in the quality movement reveal the evolving theory and specific practices of world-class organizations. Spanning a wide variety of industries and business sectors, this handbook includes insightful discussions on quality and productivity in manufacturing, service industries, profit centers, administration, nonprofit and government institutions, health care and education.

Topics include―

Benchmarking

The best way to implement an activity-based cost-management system

Ten rules for building a measurement system

Process simplification through cycle-time reduction

Strategies for measuring and improving white-collar productivity

Sharing the productivity payoff―gain sharing primer

No other reference answers more of your questions on quality and productivity. Seventy of the world's leading experts talk about quality and productivity. Learn the evolving theories and specific practices of world class organizations. Insightful and fascinating articles by Peter Drucker, William Christopher, Jay Forrester, Carl Thor, Yasuhiro Monden among others. Contents: Productivity - where we stand: the road ahead; Basic Concepts, Productivity Measures and Improvement in: manufacturing, service industries, staff departments, profit centers, government and non-profit institutions, Structuring feedback for control and improvement; Sustainability and the new economics; Total employee involvement; Gain sharing.