In Action: Measuring Return on Investment (1) (In Action Series, Band 1) - Softcover

Inhaltsangabe

Show me some proof!

Who′s going to support a training program that can′t prove itself? This book shows you case after case of trainers proving that their programs work ? in dollar–for–dollar terms.

See examples of accountability in:

• Supervisory skills training
• Customer service training
• Performance management systems
• Organizational development
• Total quality management
• Interpersonal skills training
• On–the–job training and more!

Show them why training can make a difference!

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