Why Didn't You Say That in the First Place?: How to be Understood at Work (Jossey-Bass management series) - Hardcover

"Easy to read...easy to use...clear and concise...a practical guide that empowers the reader with techniques and strategies that guarantee true communicative understanding in all areas of one's life." --Freddie Gershon, lawyer, producer, chair and CEO, Music Theatre International "Understanding the art of communication is the pursuit of many for professional and personal reasons. Dr. Heyman gives much insight into this learning process." --Sharon J. Stillman, sales director, Wauwatosa Realty "Heyman's method of communication will result in fewer misunderstandings at work and in other contexts. Engagingly written and fun to read, this volume is a worthwhile addition to your how-to library." --Long Island magazine "Why Didn't You Say That in the First Place is a book that will help us all to be understood at work -- and to avoid unproductive, costly, and frustrating misunderstandings." --Communication Briefings "The three biggest problems in the world today are communications, communications, and communications. Why Didn't You Say That in the First Place? hits those problems straight on. Richard Heyman gives you sound advice on how to lessen the frequency and negative results of misunderstandings. This is an important book for all." --Ken Blanchard, coauthor, The One Minute Manager "This book will help all members of an organization, from the CEO to the mail room clerk, to communicate more effectively." --Mary Anne Fitzpatrick, past president, International Communication Association "Anyone who wants to be clearly understood can't afford to miss this book. Clear communication goes straight to the bottom line." --Cliff Fletcher, president and general manager, Toronto Maple Leaf Hockey Club, and member of the Board of Governors, National Hockey League

Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. You'll discover: * Why nobody understands you* Why misunderstanding is normal* The power of strategic talk* Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.