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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Softcover

Fitch, Brian D.

 
9781506303376: Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Softcover
ISBN 10: 1506303374 ISBN 13: 9781506303376
Verlag: SAGE Publications, Inc, 2015

Inhaltsangabe

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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Über die Autorin bzw. den Autor

Brian D. Fitch, Ph.D., is a lieutenant and a 33-year veteran of the Los Angeles County Sheriff′s Department. He was worked assignments in custody, field operations, investigations, and training. Dr. Fitch has trained more than 20,000 officers throughout the United States, as well as internationally in Canada, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, in leadership and communication skills. He holds faculty positions at California State University - Long Beach and Woodbury University.

Von der hinteren Coverseite

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
SAGE Publications, Inc
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
1506303374
ISBN 13 
9781506303376
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
138
Kontakt zum Hersteller
SAGE Publications
orders@sagepub.co.uk

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