HEALING Conversations: Essential Communications for Healthcare Professionals - Softcover

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Ann Fitzgerald has made the healthcare industry her focus for 47 years. • As a professional nurse she’s cared for critically ill patients, newborns and cancer patients. • She worked for a statewide hospital association on professional issues as they impact hospitals, and was an editor in a medical malpractice insurance company. • She held executive positions in marketing and strategic planning for two organizations and was a consultant on medical practice management. • For 15 years, Ann contributed her expertise as an OD & Learning coach and consultant for two health systems and earned the credential of Registered Corporate Coach through WABC. • In 2010 she formed her own consulting service: Caregivers Coach and became a Senior Associate for Language of Caring. Ann was a speaker at the 2010 ASHHRA conference, and at the 1st Annual Meeting of the Emotional Intelligence Society held that same year. Her two part article on “Holding the Night Shift Accountable” was published in H&HN online in 2011. Ann was a presenter at the 2011 ICSI-IHI collaborative conference speaking on: Emotional Intelligence and Language of Caring as Essential Prerequisites to GREAT Patient Experiences. In 2012, she was a presenter at the 12th National Neonatal Nurses Conference, 15th National Mother Baby Nurses Conference, and at the annual NAHUC Educational Conference. Ann holds a diploma in nursing from the Hospital of the University of Pennsylvania, a degree in multi-media journalism from Penn State University-Capitol Campus, and a masters in health services administration from College of St. Francis (Joliet, IL). While earning her doctorate in education from Kennedy Western University, Ann chose Emotions in Leadership for her thesis and researched the Role of Emotional Intelligence Among Frontline Nurse Managers.