The one-stop-source powering IT Services success, jam packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead.
An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful IT Services knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not.
This is the first place to go for IT Services innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation.
BONUS: Included with the book come numerous real-world IT Services blueprints, presentations and templates ready for you to download and use.
This book addresses the crucial issue of IT Services adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade.
And...this all-encompassing analysis focuses on key areas of future IT Services growth.
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Gerard Blokdijk is the author of 300 books that have been bestsellers around the world. He writes about Service, Management and Information Technology. You might be familiar with his books on ITIL and Cloud Computing. In addition to his writing and speaking at conferences and business events around the world, Gerard founded and ran several companies, ranging from tech to education, of which The Art of Service has been a leader in its field since 2000. Learn more about Gerard at http://store.theartofservice.com
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