Employees exit an organization with 80% of the knowledge they have acquired without transferring it to others. This colossal loss of intellectual assets is even more in terms of parent to child legacy transfer. Several factors may have contributed to this immense generational memory loss. First, the knowledge seekers do not know what to do on how to influence the knowledge sources to share their skills and experiences and may not even understand the characteristics of the knowledge they intend to access from the knowledge sources. Second, these intellectual assets such as skills and experiences they intend to access give the knowledge sources their comparative advantage in the society and worst still, they are not on the pages of procedures or other documented format, but mainly domicile in the heads of the possessors and hence not visible to others. Third, people also regard their skills and experiences as invaluable intellectual assets and hence do not want to easily share it with others. These are some of the constraints knowledge seekers face, whether in an organization or the society while trying to access the information they require in creating value in their respective domains. Eventually, the legacies transferred to the knowledge seekers fall short of what would have been transferred if the knowledge seeker knows otherwise. This book bridges this gap by providing a strategic and systematic approach on how a knowledge seeker may apply social interaction variables and its hierarchical effect on knowledge transfer to influence a knowledge source to share his or her intellectual assets that he or she might not ordinarily be willing to share with any knowledge seeker.
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He is a leader in his community and industry, he holds a bachelor of engineering degree in Electrical and Electronics Engineering from the University of Benin, Nigeria; a master degree in Electrical Engineering from the University of Lagos, Nigeria; an MBA from University of Phoenix, Arizona, USA; and a Doctoral in Organizational Leadership from the Northcentral University, Arizona, USA. He has over two decades of experience in the oil and gas industry, with working experience in consultancy, project management, engineering, procurement, and construction in many countries such as Nigeria, Canada, Britain, France, Romania, and the United States of America in pursuit of technology transfer initiatives. Being conversant with diverse environment and work processes, he has a first-hand experience on how social interaction facilitates knowledge transfer among employees, even technology transfer, which in most cases is patented, and often challenging for a knowledge source to share with a knowledge seeker. He is currently working with NAPIMS, a unit of the Nigerian National Petroleum Corporation. He can be contacted on Krakrafaa@iCloud.com.
PART I The Quality of Social Interaction and Legacy Transfer, 1,
Chapter 1 Introduction, 3,
Chapter 2 Historical Perspective of Leadership and Legacies Transfer, 21,
Chapter 3 Knowledge and Organizational Memory, 31,
Chapter 4 Why Social Interaction is Important, 65,
Chapter 5 Complexity of Social Interaction Qualities on Legacy Transfer, 109,
PART II An Evaluation of Society Legacy Transfer Practices, 139,
Chapter 6 Organizational Processes and Legacies Transfer, 141,
Chapter 7 Generational Implication of Legacy Transfer, 185,
PART III Practical Approach to Legacies Transfer and Way Forward, 199,
Chapter 8 Knowledge Transfer Loop, 201,
Chapter 9 Epilogue: The Way Forward, 225,
APPENDIXES,
Appendix A: Tables, 283,
Appendix B: Permission to use Frequency of Social Interaction Measures, 295,
Appendix C: Permission to use Emotional Support Instrument, 296,
Appendix D: Permission to use Informative Support Measures, 297,
Appendix E: Permission to use Trust in Competence, 298,
Appendix F: Permission to use Social Networking Skills, 299,
Appendix G: Permission to use Knowledge Transfer Measures, 300,
Appendix H: Histogram of Standardized Residue, 301,
Appendix I: Normal P-P Plot, 302,
Introduction
KNOWLEDGE IS A critical ingredient people apply daily in their transactions whether in an organization or the society. When it is transferred, it provides a means of maintaining values and legacies in the society whether in families, governments, monarchies, organization or the society in general. Specifically, in an organization, knowledge determines the competitive advantage of the organization, which makes its transfer a critical success factor if the organization intends to survive in a dynamic market condition. It also provides the means to structure the resources of an organization. This suggests that if an organization does not have a means to transfer its core competence from the knowledgeable employees to others, more especially from a departing leader to an incoming leader, the tendencies for the organization to lose its comparative advantage or longevity will be likely. In concurrence, Rothwell (2010a) noted that an organization that is without an efficacious scheme for knowledge transfer amongst its employees stands the risk of liquidation and extinction when sudden disaster affects its human resources. Obviously, understanding the factors that influence knowledge transfer amongst the members of an organization would also enhance the organizational competitive advantage and its business longevity. Put differently, knowledge retention is indeed crucial to an organization as it is to the society, more especially, during a leadership succession process, where a predecessor is required to pass his or her legacies to a successor. In situations where legacies are not passed on from one leader to another, the organization stands the risk of losing its core competences and that may lead to loss of the organizational memory. Correspondingly, in our contemporary society when parents do not pass on their core values and legacies to the succeeding generation, it leads to generational memory loss. Generally, when these legacies are not passed on, it becomes a memory loss to the organization or the society because the legacies reside in the heads of the people whether in an organization or the society. From the reasoning above, it is evident that when employees leave an organization without transferring part of their core competence, the organizational memory becomes less of its original state since the organizational memory is the total sum of all the memories of the employee in the organization. Similarly, in the society, where parents do not pass their legacies or life experiences to their children, this causes a generational memory loss because the children would not leverage on their parents' legacies. In other words, without legacies transfer, it becomes challenging for an entity to have longevity while remaining relevant in the society.
Knowledge Transfer Practices and the Dynamics of the Environment
The transfer of skills and experiences (tacit knowledge) from one organizational leader (predecessor) to another (successor) is not only challenging to both the predecessor and the successor, but also for those planning the knowledge transfer initiatives. The phrase "from one leader to another" suggests that the skills and experiences are neither a documented knowledge nor a knowledge that may be transferred through training by an external source or any other person within the organization. As if the challenge of transferring knowledge from one leader to another is not enough, the factors in the business environment are also volatile, for example, to enhance the flow of knowledge from one leader to another during leadership succession, during training for researchers and practitioners, performance review, creation of talent pool, job rotation, and so on, as an effective means of supporting the organizational memory (Brull, 2007: Kleinsorge, 2010; Thakkar, 2012). Nevertheless, these leadership succession practices are rather succession processes and do not enhance effective knowledge transfer from a departing leader to an incoming leader during leadership succession. It is even more obvious, when the knowledge transfer involves the transfer of skills and experiences from a departing leader to the incoming leader. In fact, the design of these protocols does not consider the knowledge (skills and experiences) of the predecessor as key to what is to be transferred to the successor. The continued application of these ineffective knowledge transfer protocol in leadership succession is associated with colossal loss of organizational memory. This is evident in the suggestion of Lamourex, Campbell, and Smith (2009) that executives take away 80% of the knowledge they have acquired in the organization. What do these statistics suggest? It means that despite the thousands of dollars spent on developing employees, organizational leaders have not been able to device a scheme to motivate the employees to share their skills and experiences with other employees while they are still in the organization. Furthermore, the statistics also suggest that because of the ineffectiveness of the knowledge transfer schemes, organizational leaders, at the point of exit will most likely transfer only 20% of the expertise to their successors while the predecessors exit the organization with 80% of expertise acquired while in the organization. What a colossal loss to the organization! This proposes that most of the leadership succession practices do not necessarily yield the required knowledge retention. Rather, it is often about replacing one leader with another leader and not necessarily replacing the talent. In concurrence, Dean and Carol (2006) observed that many organizations that have adopted leadership succession practices still suffer from poor leadership because they lack an effective knowledge transfer process for the succession. To quantize the magnitude of the leadership deficiency, Cheese, Thomas, and Craig (2008) observed that the 24% to 74% leadership deficiency in organizations is due to the lack of effective knowledge transfer...
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