Communication Skills in Health and Social Care

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9781473912762: Communication Skills in Health and Social Care

Communication is an essential part of everyday life. Whether you realise it or not, you, and everyone around you, are continually sending out messages to other people. From the way you chose to dress, to the gestures you make; from the style and choice of language you use, to the company you keep, you are all the time giving out messages for others to interpret. Sometimes you are heard clearly. Sometimes you are misunderstood. But when communicating with vulnerable people in a health and social care setting being misunderstood really isn’t an option.


Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication. From the ‘how to’, through to practicalities, challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings.


This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.

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About the Author:

Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University. He has been responsible for teaching communication skills to social work students for over a decade. His highly interactive and experiential approach to teaching has given students an opportunity to take responsibility for their own learning and development as trainee practitioners. His teaching excellence was recognised by the Higher Education Academy UK, who in 2004 awarded him a National Teaching Fellowship, in 2007 a Senior Fellowship, and in 2013 Principal Fellowship status.

He was part of the working group established by the Social Care Institute for Excellence to prepare a report on the literature on communication skills for social work, and has also produced a DVD on the use of large-group role play in higher education. He was one of only three UK university teachers to be invited to contribute a chapter to the prestigious international publication Inspiring Academics: Learning with the World’s Great University Teachers, published in 2011 by the Open University Press.

He has published widely on the theme of spirituality, for which he was awarded a PhD by Staffordshire University in 2011. His book on Spirituality and Social Work, co-authored with Professor Margaret Holloway in 2010, has been widely acclaimed.

In 2016 he co-authored with Dr Jan Sellers an international book on the use of labyrinths in Higher Education ( Learning with the Labyrinth: Creating Reflective Space in Higher Education. Palgrave) and the contribution that labyrinth walks can make to enrich the learning and teaching process for students and staff, as well as enhancing their general well-being.



I wish I had had this book available to me when I was a practitioner.

(Neil Thompson)

This very welcome revised edition now enables those learning and teaching communication skills in the ‘people professions’ to rise to the challenges of contemporary practice. The author’s experience and scholarship are evident throughout, as is his commitment to the clear value base that must underpin professional communication in health and social care. The text is a key reference point and companion for new and experienced practitioners alike.
(Suzy Braye, Emerita Professor of Social Work)

This book captures the complexity of the communication skills required when you are working with people in the health and social care field. The book adopts a dictionary style format and is therefore easy to navigate around and information is accessible. The reader is provided with a foundation and introduction into the various principles, which may affect and influence us when we are communicating. It is extremely beneficial that communication is presented to the reader in the widest sense. (Julie Tracey)

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