Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation - Hardcover

Chew, Eng K.; Gottschalk, Petter

 
9781466625129: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Hardcover
ISBN 10: 1466625120 ISBN 13: 9781466625129
Verlag: Business Science Reference, 2012

Inhaltsangabe

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

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Verlag
Business Science Reference
Erscheinungsdatum
2012
Sprache
Englisch
ISBN 10 
1466625120
ISBN 13 
9781466625129
Einband
Gebundene Ausgabe
Anzahl der Seiten
620
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

Lengericher Landstr. 19
Osnabrück
Niedersachsen
49078
Deutschland

Weitere beliebte Ausgaben desselben Titels

9781466625143: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Vorgestellte Ausgabe

ISBN 10:  1466625147 ISBN 13:  9781466625143
Verlag: Business Science Reference, 2012
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