Results Based Accountability (RBA) (also known as Outcomes Based Accountability (OBA) in the UK) can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. RBA is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 states and countries around the world.Über den Autor:
After teaching high school math for one year, Mark Friedman served for 19 years in the Maryland Department of Human Resources, including six years as the department's Chief Financial Officer. In 1991 he joined the Center for the Study of Social Policy in Washington, D.C. where his work focused on helping state and local governments finance innovative child and family services. In 1996, he founded the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico. Since 1996, he has provided training at the federal, state, county, city, school district and community levels. His work has involved nearly every kind of government and non-profit organization from social services, health and education to transportation, environment and many more. His widely acclaimed methods have been used in over 40 states and seven countries outside the United States.
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