Action Based Communication: Changing Experience through Language - Softcover

Inhaltsangabe

If you want toincrease the effectiveness of your professional and personal interactions, takea different action. Choose different words. This book demonstrates how you can consciously improve theoutcomes of your conversations and experiences simply by paying attention to theeffects of language and mindfully selecting words thatconnect-not disrupt. What differentiatesAction Based Communication (TM)-ABC from otherwork on communication is how it compares word usage to physical exercise. Thedifference is experienced through exploring the physical aspects of speakingand hearing. ABC reveals key word substitutions that support makingconnections, first with yourself and then with others. The book offers examplesof how the choices you make in short phrases and even single words can make a significantdifference in the way we relate to one another. Without this knowledge and awareness,our word choices can result in disruption-a break in communication-rather thanthe connections we seek. The book describes methods in a simple accessible wayand engages readers in exercises to develop new word choice habits and providesa log for monitoring progress and measuring results across three levels ofcommunication: internal dialogue, written or spoken dialogue, and bodylanguage.ABC is useful in manycircumstances: professional transitions, difficult work situations, professionaldevelopment, negotiations, sales presentations, group discussions of differentopinions, strategic planning sessions, team meetings, customer relations, familydiscussions, personal relationships, and more.The benefits ofAction Based Communication include: improved morale, increased productivity, moreeffective, higher performing teams, reduced stress, fewer sick days, less taskduplication and repetition, and a more positive and friendly environment.

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