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Using Feedback in Organizational Consulting (Fundamentals of Consulting Psychology Series) - Softcover
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Críticas
"Whatever managerial role you serve as a psychologist, this book will strengthen your supervisory, consultative, and training skills. The authors are well attuned to virtually every factor that constitutes feedback, be it the characteristics of the feedback provider and recipient, communication style, when and how feedback is given, and the influence of power-hierarchy on feedback effectiveness. And as the book makes eminently clear, performance feedback works best when the people involved like, trust and respect each other, a definitive admonition if there ever was one." - New England Psychologist "Well-written, comprehensive, and accessible." - PsycCRITIQUES
Reseña del editor
Feedback is an essential part of communication, coaching, management, and human resource practices. Yet the essential elements that make feedback more effective often fail to go beyond the pages of academic journal articles and into the workplace where they could greatly improve communication and performance. This book is an easy-to-use resource that applies classic and current research findings to create actionable, evidence-based tactics that consulting psychologists, consultants, managers, and human resources personnel can use to improve feedback exchanges in any work environment. The authors present a simple and straightforward model of the feedback process that includes four critical elements that can make or break a feedback exchange: the actions and behaviours of the feedback provider the content of the message the beliefs and perceptions of the feedback recipient the context in which feedback is provided Each chapter includes a case example that highlights key takeaways from the research and illustrates how consultants can apply these concepts and strategies in real scenarios.
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- VerlagAmerican Psychological Association (APA)
- Erscheinungsdatum2015
- ISBN 10 1433819511
- ISBN 13 9781433819513
- EinbandTapa blanda
- Anzahl der Seiten152
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