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When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
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When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
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Suchergebnisse für Calming Upset Customers (Crisp Fifty Minute Series)
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Calming Upset Customers, Fourth Edition
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 39686704-6