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This book presents an approach to a workable process to help an organization maintain clarity of purpose, bridge the gap between the strategic and tactical views, and apply structure to how it monitors its progress. -Terry Balven, Director, Acquisition Business Systems Headquarters, US Air Force Joe Raynus is passionate about improving business performance through holistic, practical approaches - we have spent many hours at the white board discussing the application of theory to real world practices. If you are a business owner or senior manager that wants to set the stage for sustained improvement with increased adaptability to weather the inevitable winds of business change I encourage you to read Improving Business Process Performance to apply Joe's framework as the foundation for creating and delivering value. -Randy Nunley, Director of Operations, Odyssey Systems Consulting Group According to the U.S. Bureau of Labor Statistics, annual productivity has been increasing for decades-but innovation always has to be found to keep on that growth curve. Innovation rarely occurs in a vacuum however- innovation requires not only thought, but a baseline of optimized processes, and an organization that strives for continuous improvement in value. The 21st century move to precise business process modeling, focusing on processes that implement business capabilities, enhances the ability to find, produce & optimize value-creating processes; but it requires rigor, focus, and is itself a business process. In clear prose and with straightforward connection to real business cases, this book explains an approach to business process performance improvement that belongs in every manager's toolkit; every manufacturing, IT, sales & marketing process can benefit from opportunities to optimize and innovate, and Joe Raynus explains how it's done. -Richard Mark Soley, Ph.D., Chairman and CEO, Object Management Group, Inc.Reseña del editor:
The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies around the world are being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. With an abundance of improvement methodologies and frameworks like BPM, BPI, Six Sigma, and Lean, many question where to begin.
Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success surveys and integrates the quantitative improvement approaches currently gaining momentum―including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card―to show you exactly where to begin. The author details a methodology for building a measurements framework that will help you monitor events, and also provides a feedback loop for analysis, goal, and strategy adjustments. This framework can be customized and linked to your company’s overall strategy to supply critical feedback on your improvement efforts.
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