How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success) - Softcover

Lilley, Roy

 
9781398621602: How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success)
Softcover
ISBN 10: 1398621609 ISBN 13: 9781398621602
Verlag: Kogan Page, 2025

Inhaltsangabe

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with DifficultPeople features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

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Über die Autorin bzw. den Autor

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

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Verlag
Kogan Page
Erscheinungsdatum
2025
Sprache
Englisch
ISBN 10 
1398621609
ISBN 13 
9781398621602
Einband
Taschenbuch
Auflage
6
Anzahl der Seiten
168
Kontakt zum Hersteller
Authorised Rep Compliance Ltd
info@authorisedrepcompliance.co.uk

Ground Floor, 71 Lower Baggot Street
Dublin
D02 P593
Irland

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9781398621626: How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success)

Vorgestellte Ausgabe

ISBN 10:  1398621625 ISBN 13:  9781398621626
Verlag: Kogan Page, 2025
Hardcover