Think Human: The Customer Experience Revolution in the Digital Age - Softcover

Duha, Olivier

 
9781398614529: Think Human: The Customer Experience Revolution in the Digital Age
Softcover
ISBN 10: 1398614521 ISBN 13: 9781398614529
Verlag: Kogan Page, 2024

Inhaltsangabe

In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction. Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.

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Über die Autorin bzw. den Autor

Olivier Duha is the CEO and cofounder of Webhelp, a leading global provider of IT solutions and customer experience management services. Prior to founding Webhelp, Olivier worked Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of CroissancePlus from 2009 to 2013. Based in Brussels, Belgium, he is a member of the Mouvement des Entreprises de France (MEDEF), France's largest employer's federation.

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Verlag
Kogan Page
Erscheinungsdatum
2024
Sprache
Englisch
ISBN 10 
1398614521
ISBN 13 
9781398614529
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
224
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Deutschland

Weitere beliebte Ausgaben desselben Titels

9781398614543: Think Human: The Customer Experience Revolution in the Digital Age

Vorgestellte Ausgabe

ISBN 10:  1398614548 ISBN 13:  9781398614543
Verlag: Kogan Page, 2024
Hardcover