Workforce Intelligence: The People-First Playbook for Leading Your Company Through AI Transformation - Hardcover

Über die Autorin bzw. den Autor

MIKE SULLIVAN is Co-Founder and Chief Growth Officer of OneDigital, one of the largest privately held insurance, retirement, financial services, and HR advisory firms in the United States. Over three decades, Sullivan guided OneDigital from a startup to a $1.7 billion enterprise operating from over 250 offices nationwide, earning a spot on the Inc. 5000 list for fourteen consecutive years.

VINAY GIDWANEY is Chief Product Officer at OneDigital and the architect of the firm’s AI strategy and its Workforce Intelligence framework. He previously co-founded Maxwell Health, a benefits technology company acquired by Sun Life Financial, and during the pandemic led technology for one of the country’s largest COVID-19 vaccination campaigns, which administered 1.2 million doses. Earlier in his career, he was a neuroscience researcher at the MIT Media Lab, and was named one of MIT Technology Review’s Top 100 Innovators Under 35 as co-founder of a support automation software company later acquired by CA.

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Praise for WORKFORCE INTELLIGENCE

“This book captures something most leaders still misunderstand about AI: this is not primarily a technology shift. It’s a people shift. A workforce shift. A leadership shift. What the OneDigital team has built is not theory. It’s a real operating playbook from leaders doing the work inside a live company, under real pressure, with real stakes. Practical, honest, and deeply relevant.”
―Harley Finkelstein, President, Shopify

“Mike and Vinay understand what most AI books miss: the winners won’t be the companies with the best tools, but the ones who figure out the organizational shape to absorb them. This is a playbook for the leaders who refuse to choose between investing in AI and investing in their people. It belongs alongside the cases I teach at Harvard Business School.”
―Shikhar Ghosh, Professor of Management Practice of Business Administration, Harvard Business School

“Most AI books treat AI as a technology solution. Mike and Vinay get it right: AI should be seen as a tool for cultural transformation with people―and HR― at the center. This playbook should be read by every CEO, particularly small business owners who could both increase productivity and employee job satisfaction with these tools.”
―David Marchick, Dean, Kogod School of Business, American University

Aus dem Klappentext

Most companies treat AI transformation as a software rollout, hand it to IT, and watch it stall, capturing a fraction of the value. The reason isn’t technology. AI transformation is talent management work, and the companies treating it like a software problem are the ones falling behind.

Mike Sullivan co-built OneDigital into a $1.7 billion advisory firm serving 100,000 employers. Vinay Gidwaney is its Chief Product Officer. Over two years inside their own company, they built the operating model their industry didn’t have. They call it Workforce Intelligence : the successor to Human Capital Management, designed for a workforce that is no longer entirely human.

Workforce Intelligence traces the arc from Personnel Management in the 1950s, to Human Capital Management in the 1990s, to the Workforce Intelligence model today, and shows why each transition required not new tools, but a new management philosophy. Grounded in real client situations and the internal operating metrics of a firm that completed this transition under private-equity scrutiny, it delivers operator-grade testimony from the practitioners who built the playbook.

Written in Sullivan and Gidwaney’s first-person voice, the book gives leaders a concrete framework for treating AI not as a system to install but as a workforce to manage, with the organizational design principles and measurement instruments to make AI adoption a people-led initiative that translates into action on Monday morning.

Workforce Intelligence is written for the leaders who own this transition: the CEO who needs an operational mandate that holds up to board-level review, the Chief People Officer making the case that this shift belongs to people leadership rather than IT, and the people manager helping a team reframe what AI means for their work.

It closes on what the authors call the Humanity Test. AI is going to hand capacity back to every leader who deploys it well. Reinvest that capacity in your people, or take it as margin, cut headcount, and move on. Workforce Intelligence is OneDigital’s answer. They choose their people. When you see the faces of the people you employ, the questions change. The decisions change. And workforce transformation becomes what it always was―a decision about your people.