Process Precepts: Conversations about the process of management - Softcover

Inhaltsangabe

In December 2015, I set myself a challenge to post a short piece about some aspect of business process management (BPM) on LinkedIn every week throughout 2016. There were a couple of near misses, but I made it-52 posts under the title Process Precepts, each sent out on Saturday morning, wherever I was in the world. This book comes directly from those posts. My objective was to capture the reactions of others to the content of the posts; to assemble an eclectic collection of ideas that responded to my thoughts in a variety of interesting ways. I wanted a diverse group of commentators who would agree, disagree, extend my ideas, narrow my ideas, go off at a useful tangent and, generally, use each of my posts as a launch pad for an extended conversation. The final team of sixteen commentators contains academics, vendors, consultants, and authors. Importantly, it also contains many people whose job descriptions task them to bring process management theory and practice to life in the gritty reality of managing a real organization-with all its complexities, latencies, impossible demands, and human frailties and potentials. The sixteen contributors to this book are: Jitendra Agrawal, Senior Vice President, business and Service Excellence, HDFC Life, India Basma AlBuhairan, Managing Director, Health Care and Life Sciences, Saudi Arabian General Investment Authority, Saudi Arabia Tom Davenport, Distinguished Professor of Information Technology and Management, Babson College, Boston,USA Gaby Doebeli, Business Architect and Analyst, Brisbane City Council, Australia Joseph Drasin Director of Process Improvement and Innovation, University of Maryland, College Park, USA Paul Harmon, Executive Editor, BPTrends and Senior Consultant, Cutter Consortium, Las Vegas, USA Prashant Hoskote, Senior Director-Quality, Service Excellence and Innovation, Max Group, New Delhi, India Emiel Kelly, Process Common Sensei, Procesje.nl, Hoo

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