A Grammatical Model of Organizational Routines in a Technical Service Organization (Classic Reprint) - Softcover

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Excerpt from A Grammatical Model of Organizational Routines in a Technical Service Organization

Might possess. We illustrate this model with an example, taken from the software support function of a medium sized software vendor, that presents us with an apparent contradiction. This task unit exhibits repetitive, functionally similar patterns of action in response to defined stimuli (classic features of organizational routines), yet has high task variety, low task analyzability, and a highly deliberative search process filled with interruptions (classic.

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