Operations and Process Management: Principles and Practice for Strategic Impact - Hardcover

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‭‘This highly influential textbook is and always will be on the operations management billboard.’ ‭Professor P™r Åhlström, Stockholm School of Economics

‭‘This book provides valuable insights into how to design, plan and improve operations. The ‭diagnostic questions in each chapter are excellent for guiding the reader to the essence
‭of each topic.’ Dr Erik Soepenberg, Senior Lecturer, Hanze University of Applied Sciences, Groningen, ‭the Netherlands

‭‘An insightful and engaging blend of theory and practice that demonstrates the fundamental ‭importance of operations and process management to today’s organisations.’ ‭Mr Nigel Spinks, Henley Business School, University of Reading

Written by the best-selling authors in their field, the Fifth Edition of Operations and Process Management inspires a critical and authoritative mastery of the core principles and processes that are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this text provides clear, comprehensive and concise coverage of the principles and practice of operations and process management.

Features

• New! Over 20 new and updated examples and cases demonstrating how operations work in practice
• New! Restructured treatment of the scope and structure of operations activities to emphasise the importance of supply network issues
• New! Fresh coverage of such topical issues as behavioural operations, valuable operations capabilities, surge pricing, ‘digital twins’, the ‘circular economy’ and operations risk
• New! Extended coverage of concepts such as sustainability, creativity and innovation in the design process, value stream mapping, SIPOC analysis and the ‘line of sight’ in internal process networks
• Cases and examples drawn from a wide range of industries and regions provide an insight into the reality of managing operations and give practical understanding of the material
• The use of ‘diagnostic logic chains’ that allows effective evaluation and improvement of operations and processes

 This is the ideal text for students taking any practically-oriented MBA, Executive MBA, or executive course in Operations and Process Management