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“Micromessaging” may be the most important skill set in your leadership portfolio―and you can learn everything you need to know right here
Micromessages come in various forms, such as gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances. They can be either debilitating or empowering to one’s leadership effectiveness. Micromessaging examines how unconscious bias is converted into tangible form and influences the ways people are either enabled, or impeded, to perform to their full potential. It reveals the nuanced behaviors we all use and react to in our dealings with others--which expose our unconscious biases. Micromessaging teaches readers how to become aware of these messages and how to constructively address these behaviors to drive positive change in their workplace.
Unconscious bias is an intangible state of mind--a concept. One cannot DO an unconscious bias. The only way it is manifested is through the micromessages we send. Micromessaging reveals the solution and the tools to alter the impact of our unconscious bias; managing the Micromessages, MicroInequities and MicroAdvantages to drive change. Micromessaging provides everything you need to know to use micromessages in a constructive way to drive positive change and build your leadership profile.
Change the way you do business with the nonverbal gestures that can make or break any business relationship
A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?
Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by Getting inside your organization's cultural DNA to spark change Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment
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