Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality - Softcover

Smit, Bert; Melissen, Frans

 
9781138658554: Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality

Inhaltsangabe

This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development.

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Über die Autorin bzw. den Autor

Bert Smit is a Senior Lecturer Experience Design at the Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, the Netherlands.

Frans Melissen is a Professor of Sustainable Business Models at the Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, the Netherlands.

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9781138658547: Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality

Vorgestellte Ausgabe

ISBN 10:  1138658545 ISBN 13:  9781138658547
Verlag: Routledge, 2018
Hardcover