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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers - Softcover

Kossmann, Mario

 
9781138262560: Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
Softcover
ISBN 10: 1138262560 ISBN 13: 9781138262560
Verlag: Routledge, 2016

Inhaltsangabe

Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

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Über die Autorin bzw. den Autor

Mario Kossmann is a Systems Engineer and Capability Integrator for Airbus, having previously worked for Blohm & Voss as a Systems Engineer, Technical Manager and also Consultant in Services Marketing. He has served as an officer with the German and French navies, and was awarded an MEng in Aerospace Engineering from the University of the Federal Armed Forces in Munich, and an MBA from the University of Warwick. In 2005 Mario transferred from Airbus Deutschland to Airbus UK, tasked with the development and implementation of a service quality concept for one of the core engineering disciplines within Airbus. This concept has been validated and implemented transnationally in the UK, Germany, France and Spain across all aircraft programmes and across all engineering centres of competence and excellence.

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Verlag
Routledge
Erscheinungsdatum
2016
Sprache
Englisch
ISBN 10 
1138262560
ISBN 13 
9781138262560
Einband
Taschenbuch
Anzahl der Seiten
208
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