Inhaltsangabe
Offering a complete instructional guide to SPC for professional quality managers and students alike, this book offers all the latest tools, techniques and philosophies behind process management and improvement.
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Über die Autorin bzw. den Autor
John Oakland is one of the world’s top 10 gurus in quality & operational excellence; Executive Chairman, Oakland Consulting; Emeritus Professor of Quality & Business Excellence at Leeds University Business School , a Fellow of the Chartered Quality Institute (CQI) and a Member of American Society for Quality.
Robert Oakland works across the globe helping complex organisations to design and implement large-scale quality and operational excellence programmes to improve quality, cost and delivery of products and services. He is a consultant at Oakland Consulting, UK.
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