Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers - Hardcover

Über die Autorin bzw. den Autor

ROBB WILSON is the founder, lead designer, and chief technologist behind OneReach.ai, the highest-scoring company in Gartner’s first Critical Capabilities for Enterprise Conversational AI Platforms report. Robb has spent over two decades applying his deep understanding of user-centric design to unlocking hyperautomation. He built UX Magazine into the world’s largest experience design publication while creating a full-service UX firm that competed with IDEO and Frog Design. In addition to collecting over 130 awards across the fields of design and technology, Robb has held executive roles at several publicly traded companies.

JOSH TYSON is an author and producer who’s held leadership roles with a variety of organizations, including TEDxMileHigh and UX Magazine. Josh co-hosts N9K, a podcast from the future, and his writing has appeared in numerous publications, including the New York Times and Thrasher.

Visit: InvisibleMachines.AI

Von der hinteren Coverseite

In Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers, Robb Wilson delivers a thorough, practical, and engaging roadmap to help your organization navigate the choppy waters of conversational AI and the digital transformation required to achieve a state of hyperautomation. This book outlines Robb’s process for identifying outdated processes and systems while forging a deeper understanding of the disruptive new technologies and strategies that can catapult organizations years ahead of competitors.

This book is also Robb’s exploration of the broader impact conversational AI will have on businesses and humans at-large. Age of Invisible Machines explores the many ethical concerns that will arise as the adoption of new artificial intelligence technologies explodes. Presenting hard-wrought information collected over 20 years in conversational AI (including 2,000,000+ hours of testing with over 30,000,000 people participating across 10,000 conversational applications) in a way that’s easy to understand, this is a truly holistic book on conversational AI and business.