Salesforce.com For Dummies (For Dummies Series) - Softcover

Über die Autorin bzw. den Autor

Tom Wong is currently the CEO of Eventley and previously worked for Salesforce.com as Vice President, Dreamforce. Liz Kao has played both in-house and consultant roles at Salesforce.com. Matt Kaufman is the principal of MK Partners, a leader in Salesforce.com consulting.

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Learn to:

• Prospect leads, drive sales, and provide outstanding customer service
• Manage contacts, identify opportunities, and analyze your results
• Collaborate with colleagues and connect directly with your customers
• Take advantage of Salesforce.com marketing tools and services

Discover how you can use Salesforce.com to ramp up your sales and customer service!

Dive into Salesforce.com to manage leads, prospect for clients, manage your existing relationships, and more! If you re a sales professional, customer and partner relationships are your livelihood. This comprehensive, easy-to-read guide shows you how to use the tool that can manage every single aspect of the sales and customer service lifecycles!

• Get your head in the clouds find out how to run your business from the Salesforce.com platform with collaboration, flexible access to information, and more
• Collaborate like a pro use Chatter to help sales, marketing, and support departments get on the same page
• Track it all manage existing business relationships, track incoming leads, and keep track of contacts and activities
• Make it rain become a rainmaker by managing the entire sales cycle, from lead to close
• Wow your clients impress your clients by delivering fast, accurate support
• Measure performance analyze sales data like never before and allow sales reps, managers, and executives to measure performance
• Go custom customize Salesforce.com with Force.com to create solutions to your specific needs

Open the book and find:

• Advice on navigating and personalizing Salesforce.com
• How to track leads, accounts, contacts, and opportunities
• Tricks for improving your marketing campaigns
• Steps for creating quotes with product and price books
• Solutions for helping customers with the Service Cloud
• Details on improving productivity
• The best ways to customize with Force.com