The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition - Softcover

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CHRISTOPHER W. MOORE, Ph.D., was trained as a mediator by the U.S. Federal Mediation and Conciliation Service (1979) and the American Arbitration Association (1976). He has worked as a mediator, facilitator, and consultant in over 50 countries and has extensive experience developing dispute resolution systems. He is the coauthor of The Handbook of Global and Multicultural Negotiation and A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, in addition to numerous journal articles and manuscripts on dispute resolution.

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The classic mediation text, updated

For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy, multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

• Expanded information on the latest approaches for providing mediation assistance
• Comprehensive guidelines for selecting the right strategy for both common and unique problems
• Updated, contemporary case studies of all types of disputes
• More on the growing field and practice of intercultural and international mediation

Praise for The Mediation Process

"A classic in the field. Clear, practical, sensible advice invaluable to novices and professionals alike. I recommend it highly!"
?William Ury, coauthor, Getting to Yes and author, The Third Side

"Recently updated, The Mediation Process continues to be the best book ever written about mediation."
?Margaret L. Shaw, mediator at JAMS; adjunct law professor, NYU Law School

"The latest version of Moore's classic book includes a much more in-depth look at the evolution and cultural understanding of mediation. This should be on the bookshelf of every trainer, teacher, and practitioner in the field of mediation."
?John-Paul Lederach, professor of international peacebuilding, Joan B. Kroc Institute of International Peace Studies, University of Notre Dame

"Chris Moore illustrates all theoretical frameworks with examples from his own masterful, diverse, and international mediation practice. This is the essential book for mediation teachers, students, and practitioners."
?Carrie Menkel-Meadow, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and Problem Solving, Georgetown University Law Center