Improving Performance: How to Manage the White Space on the Organization Chart - Hardcover

Über die Autorin bzw. den Autor

Geary Rummler, a pioneer in the application of instructional and performance technologies to organizations, cofounded the Rummler-Brache Group, a global leader in process management consulting and training.

Alan Brache, cofounder of the Rummler-Brache Group, focuses his consulting and writing on a methodology for resolving critical issues through the identification, documentation, analysis, design, measurement, and continuous improvement of business processes.

The Rummler-Brache Group, exclusive owner of the trademarked Rummler-Brache methodology, is a consulting and training firm specializing in process improvement and management. Rummler-Brache employs a wide range of interventions that span the delivery spectrum―from “do it for you” hands-on consulting, all the way to “do it with you” coaching and facilitation. A key differentiator is our core competency: we transfer the knowledge and technology you need to become self-sufficient at delivering business results through performance improvement projects. For more information, please visit www.RummlerBrache.com or call 800-992-8849.

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With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces―those points at which the baton is being passed from one department to another.

Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can:

• Resolve nagging white space issues
• Forge a stronger link between strategy and process redesign
• Install a measurement system that provides a foundation for continuous improvement and growth
• Overcome the common pitfalls in process redesign efforts
• Implement the significant changes that result from process improvement projects
• Develop a customer-focused, participative, accountability-based culture

With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.

Aus dem Klappentext

Improving Performance

With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces—those points at which the baton is being passed from one department to another.

Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can:

• Resolve nagging white space issues
• Forge a stronger link between strategy and process redesign
• Install a measurement system that provides a foundation for continuous improvement and growth
• Overcome the common pitfalls in process redesign efforts
• Implement the significant changes that result from process improvement projects
• Develop a customer-focused, participative, accountability-based culture

With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.