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The Forgotten Leg of Quality: Customer Service (Practical Quality of the Future) - Hardcover

Stamatis, D. H.

 
9781041095392: The Forgotten Leg of Quality: Customer Service (Practical Quality of the Future)
Hardcover
ISBN 10: 1041095392 ISBN 13: 9781041095392
Verlag: CRC Press, 2025

Inhaltsangabe

This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.

The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as dissatisfaction, failure, and cost. It highlights systemic failures caused by noncompliance with regulations and standards and provides strategies for implementing them. Methodologies and tools are provided to help improve recall rates and minimize nonconformances.

Through an analysis of customer satisfaction, this book utilizes various statistical studies and methodologies to aid customer service practitioners in enhancing their reporting and evaluation processes.

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Über die Autorin bzw. den Autor

D. H. Stamatis, PhD, has been an academic teacher/professor at several universities in the United States, Europe, and Asia. He taught various topics, including problem solving, team approaches, SPC, G8D, 6s, statistics, reliability, quality, and several approaches to effectiveness in manufacturing/defense/service/health and educational organizations. Dr. Stamatis has written numerous articles and over 60 books dealing with general and specific issues regarding quality. He has participated in many domestic and international quality conferences. In his consulting business, for more than 40 years, he has visited more than 120 countries, teaching, lecturing, and consulting with organizations on the benefits of focusing on quality for successful results in both productivity and profitability.

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Verlag
CRC Press
Erscheinungsdatum
2025
Sprache
Englisch
ISBN 10 
1041095392
ISBN 13 
9781041095392
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
328
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

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