This book introduces the fundamentals of the technology satisfaction model (TSM), supporting readers in applying the Rasch model and Structural Equation Modelling (SEM) - a multivariate technique - to higher education (HE) research. User satisfaction is traditionally measured along a single dimension.
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A.Y.M Atiquil Islam is Associate Professor in the Department of Education Information Technology at East China Normal University. He obtained a multidimensional PhD degree by combining two faculties, namely, Education and Computer Science & Information Technology from the University of Malaysia. His career has seen international collaboration on conducting quantitative research in higher education (including in USA, UK, Malaysia, China, Saudi Arabia, Oman, Philippine, Iraq, Algeria, Pakistan, and Bangladesh).
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