Conflict Management For Retail Loss Prevention & Security: Customer Service, Non-Escalation, De-Escalation & Proxemics for Retailers - Softcover

Inhaltsangabe

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference.It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives.By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to:• Not cause or unnecessarily escalate conflict• Confidently deal with verbal abuse• Engage in difficult conversations• Know what to do when word-based tacticsfail and it is time to take appropriate action• Effectively de-escalate conflict• Persuade others to cooperate• Stay safe in crisis situations• Look good on camera no matterwhere an interaction ends up

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