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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Softcover

Cleveland, Brad

 
9780985461133: Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Softcover
ISBN 10: 0985461136 ISBN 13: 9780985461133
Verlag: ICMI, 2019

Inhaltsangabe

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

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Verlag
ICMI
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
0985461136
ISBN 13 
9780985461133
Einband
Taschenbuch
Anzahl der Seiten
514
Kontakt zum Hersteller
Manufactured by Amazon on behalf of the author
https://www.amazon.de/hz/contact-us

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Luxemburg