Empowerment: A Way of Life - Hardcover

Über die Autorin bzw. den Autor

John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a best selling author of 6 books and president of Service Quality Institute, the global leader in customer service. For the past 28 years he have solely focused on customer service. More than 90% of his business is international.John Tschohl, The Internationally Recognized Service Strategist, has been instructing and motivating employees, managers, supervisors and company CEO's for 38 years. Tschohl has been talking about his topic longer than anyone in the world.As one of the foremost authorities in motivation and motivational topics, John has received recognition and accolades from those whom have had the pleasure to hear him speak.For the last 28 years he has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services.His message will help any company learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver unlimited value and extraordinary service. He will help companies to develop a detailed and aggressive strategy to keep their customers and prevent them from defecting to the competition.Featured in the media, from television shows including Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines, he has delivered his message to almost every corner of the world. John's technology and books have been translated into 11 languages, and are represented in over 40 countries.