A Culture of Service ... Creating Customer Service That Lasts - Softcover

David E. Reed

 
9780978813796: A Culture of Service ... Creating Customer Service That Lasts

Inhaltsangabe

Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization. This book is about practical application of how to deliver the right service for your clients. Drawing from his experience with Disney and several other organizations, David Reed has provided a great guide that can be implemented by every person on your team. Once you read A Culture of Service, you'll want to provide a copy for each team leader, supervisor, manager and others responsible for taking care of your customers.

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9780976249313: A Culture of Service: Creating Superior Customer Service That Lasts!

Vorgestellte Ausgabe

ISBN 10:  0976249316 ISBN 13:  9780976249313
Softcover