Listen Up!: How to Communicate Effectively at Work - Softcover

Lemay, Eunice; Schwamberger, Jane

 
9780978805852: Listen Up!: How to Communicate Effectively at Work
Softcover
ISBN 10: 0978805852 ISBN 13: 9780978805852
Verlag: Papilio Pub, 2007

Inhaltsangabe

SUPERANNO Addresses listening as the key to effective communication. Presents easy-to-apply skills that will help readers to communicate more effectively with customers/clients/co-workers/and bosses across gender, cultural, and generational differences. Teaches readers "how to" identify their own and others' learning and workplace behavioral styles, which fosters greater teamwork and understanding in the workplace and thereby reduces stress. Includes exercises and Q/A.

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Über die Autorin bzw. den Autor

Eunice LeMay has held various positions--which include customer service, factory work, banking, and teaching--throughout her working life. After moving to California in 1985, she was a Unix Systems Administrator and taught Internet classes to the public. She taught several of the new employee training classes at Santa Cruz Public Libraries (CA). While working with her supervisor (Jane Schwamberger) as the Assistant to the Training Librarian at SCPL, she realized the importance of good communication in the workplace, which led to the increasing desire to teach others about its benefits. Now she and Jane are sharing their discoveries about effective communication through Listen Up! seminars and speaking engagements.Jane Schwamberger has experienced both highly successful communication and poor communication in her varied positions in New York, Florida, Washington, and California. She has worked in publishing and in retail. Most of her experience is in libraries. While Director of the New Port Richey Public Library (FL), she implemented a highly successful communication program with her staff, city staff, library board members, community agencies, and Friends of the Library. Throughout her career, she has been aware of the need for improved communication practices and has actively developed and implemented them. As the Training Librarian for Santa Cruz Public Libraries (CA), she began working with Eunice LeMay, who became her assistant in 1999. Their experience of excellent communication with each other led to the desire to work together on projects that would share effective communication techniques with others.

Aus dem Klappentext

Business Communication "From our workplace to yours..." Lack of communication is not so much a matter of a failure to communicate, as it is a failure to listen! Listen Up! Shows you: How to listen actively How to motivate others to listen to you How to talk and write well How to improve communication within the whole organization Praise for Listen Up! "I think its first rate. It's very pragmatic." - Les White, City Manager of San Jose, California "Listen Up! is a classic on the basics of communication that should be required reading for everyone who works!" - Bill Jensen, Author of Simplicity and What Is Your Life's Work? "Listen Up! and buy this book for yourself and your co-workers." - Don Maruska, Master Certified Coach Author of How Great Decisions Get Made Eunice LeMay and Jane Schwamberger's research and personal experience, as both employees and managers, enabled them to compile the proven, successful, easy-to-implement techniques presented in Listen Up! Business Communication "From our workplace to yours..." Lack of communication is not so much a matter of a failure to communicate, as it is a failure to listen! Listen Up! Shows you: How to listen actively How to motivate others to listen to you How to talk and write well How to improve communication within the whole organization Praise for Listen Up! "I think its first rate. It's very pragmatic." - Les White, City Manager of San Jose, California "Listen Up! is a classic on the basics of communication that should be required reading for everyone who works!" - Bill Jensen, Author of Simplicity and What Is Your Life's Work? "Listen Up! and buy this book for yourself and your co-workers." - Don Maruska, Master Certified Coach Author of How Great Decisions Get Made Eunice LeMay and Jane Schwamberger's research and personal experience, as both employees and managers, enabled them to compile the proven, successful, easy-to-implement techniques presented in Listen Up!

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Verlag
Papilio Pub
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
0978805852
ISBN 13 
9780978805852
Einband
Taschenbuch
Anzahl der Seiten
127
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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