Gourmet Customer Service : A Scientific Approach t - Softcover

 
9780976405504: Gourmet Customer Service : A Scientific Approach t
Softcover
ISBN 10: 0976405504 ISBN 13: 9780976405504

Inhaltsangabe

Just as most people think they are above-average drivers, most companies believe they provide good customer service. Most customers, however, see the overall quality of customer service as leaving much to be desired.

Gourmet Customer Service outlines an approach using data-gathering, experimentation, and validation to achieve continual improvement in the quality of customer service. Good customer service isn't always expensive, and this book will show you how to both provide superior service and save money.

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Über die Autorin bzw. den Autor

Peter Leppik and David Leppik are two of the cofounders of Vocal Laboratories Inc., a service bureau specializing in measuring the performance of call centers and automated self-service systems using a large panel of consumers.

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Sprache
Englisch
ISBN 10 
0976405504
ISBN 13 
9780976405504
Einband
Taschenbuch
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