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Raising the Bar on Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice - Softcover

Baird, Kristin

 
9780975473344: Raising the Bar on Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice
Softcover
ISBN 10: 0975473344 ISBN 13: 9780975473344
Verlag: Golden Lamp Pr, 2008

Inhaltsangabe

A pragmatic approach to health care leadership designed to enhance organizational culture and improve customer service. Once again, author and consultant Kristin Baird (Customer Service in Health Care, a Grassroots Approach to Creating a Culture of Service Excellence, Jossey Bass, 2000) delivers a hard-hitting message for health care leaders to step up and lead for excellence. Leaders at all levels will benefit from the practical wisdom here. Through stories, interviews and action steps, Baird encourages leaders to continue raising the bar for the good of our patients, physicians and employees. Features a foreword written by Quint Studer.

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Verlag
Golden Lamp Pr
Erscheinungsdatum
2008
Sprache
Englisch
ISBN 10 
0975473344
ISBN 13 
9780975473344
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
204
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar