Lean Six Sigma in Sickness and in Health: an Intergrated Enterprise Excellence Novel - Softcover

Inhaltsangabe

This book uses a fictional-prose-narrative approach to describe the application of an enhanced methodology for implementing lean Six Sigma process improvement techniques.

Jorge Santos, an expert in lean Six Sigma methodology, comes face to face with the human cost of inefficient processes when his wife is badly injured in an accident and rushed to a hospital that is in clear need of a process overhaul.  As Jorge deals with a lack of error-proof systems, an unprepared ER, and other obstacles that might prevent his wife from receiving proper treatment, he reflects on the enhanced lean Six sigma implementation that he initiated at the hospital where he works  across town.

The contrast between the systems in place at Jorge s hospital and those at the hospital Jorge s wife is in, illustrates various aspects of statistics-based lean Six Sigma methodologies in a compelling, yet highly-informative format. 

This book explains Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. This easy-to-digest format is perfect for executive managers scanning for the right management initiative. This format is also useful in allaying the nervousness (and the accompanying loss of productivity) that middle and lower-level managers often experience when a new management initiative is introduced.

Armed with the information found in this book, the implementation experience of lean Six Sigma can be one of confidence, optimism, and new energy for everyone involved. Finally, this book and the overall methodology are not just for those in manufacturing. The described Beyond Lean Six Sigma methods work for all businesses. For example, in this story, Beyond Lean Six Sigma methods are applied to the health care industry the farthest thing from manufacturing! Yet, hospitals can save millions of dollars by applying these techniques in their industry. 

Is lean Six Sigma long-lasting? Unfortunately, traditional lean Six Sigma organizational process deployments often do not withstand the test of time. The Beyond Lean Six Sigma techniques described in this book are encapsulated in Integrated Enterprise Excellence (IEE), which was created to address this lean Six Sigma deployment issue.

Additional details about IEE implementation are provided in a series of books.  IEE Volume I provides a description of the benefits of the IEE system in a golfing story format where four MBA friends discuss process improvement while playing golf. IEE Volume II describes the 9-step IEE business management system, which among other things uses an IEE value chain to align 30,000-foot-level predictive scorecards with the processes that created them. IEE Volume II also describes the details of determining where lean Six Sigma improvement projects should focus so that the business as a whole benefits.  IEE Volume III describes the roadmap details for executing improvement efforts so that the Key Performance Indicators (KPIs) that are important to the business can be improved with a demonstrated long-lasting enhanced response resulting in business-as-a-whole benefit.

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