Rath & Strong's Whose Fault Is It Anyway? A Modern Fable about Six Sigma - Softcover

Inhaltsangabe

What does it really feel like to be implementing Six Sigma projects? This book is an easy, entertaining way to find out.

Written from the perspective of a newly trained Black Belt(that is, a Six Sigma project leader - yes, you will pick up the jargon!), Whose Fault Is It Anyway? takes you through the ups and downs of his training, his projects, and the inevitable politics he encounters lurking beneath the veneer of co-operation.

Six Sigma turns out to be a practical business initiative that gives you an effective, disciplined way of mobilizing your people to increase customer satisfaction profitably.

When you have read Whose Fault Is It Anyway? you will understand why.

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