Listen Up, Customer Service! The Game Has Changed - Softcover

Über die Autorin bzw. den Autor

David Cottrell is an internationally known leadership consultant, seminar leader, and speaker. His business experience includes senior management positions with Xerox and FedEx. He also led the successful turnaround of a chapter eleven company. He is the suthor of Birdies, Pars & Bogies: Leadership Lessons from the Links, Leadership . . .Biblically Speaking, Listen Up, Leader and the co-author of 175 Ways to Get More Done in Less Time.

Mark C. Layton is President and Chief Executive Officer of PFSWeb, Inc. a leading Internet logistics provider. Layton is a recognized leader in the utilization of technology in business. He is a highly sought public speaker on issues including electronic commerce, leadership, technology trends and supply chain management.

Mr. Layton is the author of .coms or .bombs...Strategies for profit in e-Busines and the co-author of 175 Ways to Get More Done in Less Time.

Aus dem Klappentext

Looking for ways to gain and maintain loyal customers? Today it takes more than smiles, free pens and scratch pads (although it all helps). Earning the right to develop loyal customer relationships requires a philosophy designed to match your customer's values and to continually exceed their expectations.

Listen Up, Customer Service is a guide to improving customer relations while increasing employee job satisfaction at the same time!

Sound too good to be true? Too difficult to accomplish? Read on!

Written from the perspective of a customer who cares enough to tell you the truth, this book maps a step-by-step pathway to long-lasting customer relationships.

Listen Up, Customer Service is poised to contribute to this year's employee development and to your company's bottom line.