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The Customer Service Companion - Softcover

Charles, C. Leslie

 
9780964462113: The Customer Service Companion

Inhaltsangabe

The Customer Service Companion, subtitled "The essential handbook for those who serve others" is designed for the front line employee who works with the public in either a service or sales capacity. The book emphasizes the "how" and "why" of external service (working with customers or clients) and internal service (attitude, teamwork, and cooperation with one's coworkers and supervisor).

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