Want to make healthcare work for the humans who give and receive care?
Intentional, human-centered design is the essential (and missing) ingredient.
To make real progress toward the quadruple aim of enhancing patient experience, improving population health, reducing costs, and bettering the work life of healthcare providers, we must rigorously apply the principles of usability and human-centered design to all aspects of our work. By making it easy to do the right thing, by being transparent and predictable, by adopting a continous improvement mindset, and by getting rid of stupid stuff, we can meaningfully improve patient care, descrease clinician burnout, and minimize wasteful spending.
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