The purpose of this book is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals. Key features: (1) Written by a former senior member of cabin crew; (2) Covers the Level 2 Introduction to Cabin Crew Qualification; (3) Applicable to Edexcel/BTEC, NCFE, City & Guilds, Ascentis, etc. courses; (4) Clear, easy-to-use page layout in full-colour throughout; (5) Unit-by-unit activities and practical industry examples. The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews. Units covered in the book: Unit 1: Working as cabin crew Unit 2: Airline health, safety and security Unit 3: Aircraft emergency situations Unit 4: Dealing with passengers on board an aircraft Unit 5: Cabin service selling techniques Unit 6: Making passenger announcements on board an aircraft. At the end of the book is a glossary of common terms used by air cabin crew. Comprehensive teaching resources are also available to accompany this book.Biografía del autor:
Before embarking on a successful teaching career, Beverley Goodman worked as a member of cabin crew for the UK's largest charter airline. Achieving her personal ambition to become cabin crew, she progressed from a junior role to recruiting, training and managing other cabin crew for the 12 years she was with the company. This wealth of experience provided an excellent foundation for 20 years of teaching vocational travel and tourism courses at the largest Further Education College in Bedfordshire. Although recently retired from teaching, Beverley's driving force continues to revolve around sharing knowledge, providing information, nurturing aspirations and a lifelong passion for the travel industry.
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