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Six SIGMA and the Quality Toolbox: For Service and Manufacturing - Softcover

Bicheno, John; Catherwood, Phil

 
9780954124427: Six SIGMA and the Quality Toolbox: For Service and Manufacturing

Inhaltsangabe

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.

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Über die Autorin bzw. den Autor

John Bicheno is a professional engineer who has been learning about Lean since 1982 when he had links with Toyota South Africa. For 12 years he was Director of the first dedicated Master's degree in Lean in the world at Lean Enterprise Research Centre, Cardiff University, and is now Emeritus Professor of Lean Enterprise at Buckingham University.

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